Refund and cancellation policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles billing, taxes, refunds and customer service enquiries about payments.

No free trial

Novareka has no free trial. Instead, the first world of every lab is free forever, without an account or a card, so you can try every lab before you pay.

Cancelling a subscription

• You can cancel PRO monthly, PRO yearly or Family yearly at any time from the Paddle customer portal (use the email address you paid with), or by replying to your Paddle receipt.
• After you cancel, PRO stays active until the end of the period you already paid for, and the subscription does not renew.
• Lifetime is a one-time payment; there is nothing to cancel.

Refunds

• If you are not happy with a purchase, you can request a full refund within 24 hours of the payment. This applies to the first payment of a plan, to a renewal you did not mean to keep and to Lifetime.
• After 24 hours payments are not refunded, except where the law of your country requires it or a payment was made in error (for example, a duplicate charge).
• Request a refund through the Paddle customer portal, at paddle.net, or by writing to coddy@coddykit.com.
• Refunds go back to the original payment method. When a payment is refunded, PRO access from that payment ends.
• This policy does not limit any rights you have under the consumer laws of your country.

See also the terms of use and the pricing page.